NSKS Careers

Reporting to the Director of Development, the Development Engagement Manager coordinates with the Events, Communications, and Finance staff to maintain the integrity and accuracy of our donor database (Raiser’s Edge) and ensures that all gift entries are processed in a timely and efficient manner. In support of our fundraising efforts, this role provides accurate reports and insights into donor trends, manages data entry, and produces timely, accurate, and customized acknowledgement letters, generates mailing lists, and assists with events.
This is a full-time exempt position on-site in Nashua, NH.

Essential Job Functions

• Individual Job Responsibilities
• Enter donations received from various donation platforms (online, check, in-kind) in a timely fashion. Ensure accuracy and consistency of all data.
• Produce gift acknowledgement letters, honor/memorial notifications, and solicitation letters within established deadlines.
• Produce mailing lists for print and e-newsletters and other communications as needed.
• Run standardized queries, exports, and reports weekly and monthly.
• Create queries, exports, and reports as requested for segmented mailing lists, email campaigns, fundraising appeals, events, and other fundraising/marketing initiatives.
• Create queries to determine data accuracy and work with the development team to resolve issues.
• Review reports to verify data accuracy, consistency, and timeliness.
• Research and verify constituent data online as necessary.
• Support the finance team in the monthly reconciliation of donation records with Finance Department records and assist in audit as needed.
• Execute routine database clean-up activity. Run quarterly Address Finder, Email Finder, Deceased Finder, and Phone Finder applications and update constituent records as needed.
• Manage NSKS donor email account.
• Departmental Job Responsibilities
• Attend weekly development operations team meetings, development/events meetings, and monthly all-staff meetings.
• Create or update donor records as requested.
• Participate in online Raiser’s Edge training on an ongoing basis.
• Regularly cross-train and/or discuss position duties so that all within the department are familiar with standard operating procedures.
• Update development operations protocols and procedures manual as needed.
• Work closely with other members of the development team to ensure consistent use of database and accurate and timely communication with NSKS staff and donors.
• Departmental Performance Standards
• Maintain donor confidentiality.
• Consistently meet deadlines and maintain accurate constituent records.
• Assist in maintaining NSKS’s reputation for excellence in the community and work to ensure positive relations between donors and NSKS. Understand, believe, and advocate for the mission of the NSKS.
• Other Duties and Responsibilities
• Demonstrate respect and cooperation in all interactions with clients, coworkers, donors, volunteers, vendors, and all others. Share NSKS’s commitment to diversity, equity, and inclusion.
• Adhere to agency policies, procedures, and a professional code of ethics.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept responsibility for aiding in developing positive team relationships.
• Accurately track and report hours worked in a timely fashion using agency provided tools.
• Perform other related duties as assigned by immediate supervisor and/or other management as required.

Education and Experience

• Bachelor’s Degree or equivalent preferred.
• Minimum of two years’ experience working with a fundraising database; experience with Raiser’s Edge required. Experience with and in-depth understanding of Microsoft Office, particularly Outlook, Word, Excel, and Teams. Experience with Blackbaud Merchant Services, Volunteer Hub, and Greater Giving is a plus.

Skills and Abilities

• Exceptional attention to detail, consistency, and accuracy.
• Ability to manage multiple projects simultaneously, to prioritize and trouble shoot, and to meet deadlines during busy periods.
• Strong organizational skills, including ability to make timely decisions and to work independently.
• Competency in writing, spelling, and proofreading.
• Basic knowledge of budgets and reconciliation.
• Ability to communicate effectively with co-workers, donors, agencies, and the general public.
• Ability to work with people of differing socioeconomic and ethnic backgrounds; respect for all individuals, regardless of their circumstances, is required.

Benefits

• Benefits include health insurance, dental insurance, 403B, vacation, sick leave, personal time, and holidays.

Application Process

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position to employment@nsks.org

We are seeking a dedicated and organized Food Pantry Coordinator to oversee the operations of our community food pantry. The Food Pantry Coordinator will be responsible for managing inventory, coordinating volunteers, and ensuring the efficient distribution of food to individuals and families in need.
 

Responsibilities and Duties:

• Inventory Management:
• Maintain accurate records of inventory levels, ensuring adequate stock of food and non-food items.
• Communicate with administrative staff when certain staple items are low.
• Monitor expiration dates and ensure proper storage of perishable items.
• Coordinate ordering with Food Services Director to balance storage space available with inventory
• Assist in unloading food and supplies from Food Rescue truck if needed.
• Volunteer Coordination:
• Train, and supervise volunteers to assist with pantry operations.
• Assist volunteers signing into Volunteer system to schedule shifts and assign tasks based on daily pantry needs.
• Monitor volunteer needs during seasonal donations surges and coordinate with the volunteer coordinator to add or subtract shift volunteers.
• Client Services:
• Greet and assist clients in a respectful and compassionate manner.
• Verify client eligibility and distribute food packages according to established guidelines.
• Work with clients daily to assess their needs based on dietary requirements.
• Community Outreach:
• Collaborate Food Service Director and Administration to procure donations from community organizations including food banks and donors.
• Interface with partner agencies to support off-site food programs (Mobile Pantries, Meals for Kids)
• Administrative Tasks:
• Prepare reports on pantry activities, including inventory levels, client statistics, and volunteer hours.
• Maintain accurate records of donations and expenditures.
• Other Tasks:
• Ensure compliance with health and safety regulations in food handling and storage.
• Maintain cleanliness and organization of pantry facilities.
• Report any facility needs to the Director of Food Services.
• Schedule to work one Sunday a month.
• Assist with breakfast and dinner as needed.

Qualifications:

• Previous experience in food pantry management, social services, or related field preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Ability to work effectively with diverse populations, including volunteers, clients, and donors.
• Proficiency in basic computer skills (Microsoft Office, email, internet).
• Bilingual – Spanish/English – a plus.
• Kitchen experience a plus.
• Some weekend work required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Stand, walk, and bend for extended periods.
• Work in varying temperatures (refrigerated storage areas).

Education:

• High school diploma/GED required.
• Bachelor’s degree in social work, nonprofit management, or related field preferred.

Benefits:

• Benefits include health insurance, dental insurance, 403B, vacation, sick leave, personal time, and holidays.

Application Process:

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position to employment@nsks.org