NSKS Careers

Reporting to the Director of Development, the Development Engagement Manager coordinates with the Events, Communications, and Finance staff to maintain the integrity and accuracy of our donor database (Raiser’s Edge) and ensures that all gift entries are processed in a timely and efficient manner. In support of our fundraising efforts, this role provides accurate reports and insights into donor trends, manages data entry, and produces timely, accurate, and customized acknowledgement letters, generates mailing lists, and assists with events.
This is a full-time exempt position on-site in Nashua, NH.

Essential Job Functions

• Individual Job Responsibilities
• Enter donations received from various donation platforms (online, check, in-kind) in a timely fashion. Ensure accuracy and consistency of all data.
• Produce gift acknowledgement letters, honor/memorial notifications, and solicitation letters within established deadlines.
• Produce mailing lists for print and e-newsletters and other communications as needed.
• Run standardized queries, exports, and reports weekly and monthly.
• Create queries, exports, and reports as requested for segmented mailing lists, email campaigns, fundraising appeals, events, and other fundraising/marketing initiatives.
• Create queries to determine data accuracy and work with the development team to resolve issues.
• Review reports to verify data accuracy, consistency, and timeliness.
• Research and verify constituent data online as necessary.
• Support the finance team in the monthly reconciliation of donation records with Finance Department records and assist in audit as needed.
• Execute routine database clean-up activity. Run quarterly Address Finder, Email Finder, Deceased Finder, and Phone Finder applications and update constituent records as needed.
• Manage NSKS donor email account.
• Departmental Job Responsibilities
• Attend weekly development operations team meetings, development/events meetings, and monthly all-staff meetings.
• Create or update donor records as requested.
• Participate in online Raiser’s Edge training on an ongoing basis.
• Regularly cross-train and/or discuss position duties so that all within the department are familiar with standard operating procedures.
• Update development operations protocols and procedures manual as needed.
• Work closely with other members of the development team to ensure consistent use of database and accurate and timely communication with NSKS staff and donors.
• Departmental Performance Standards
• Maintain donor confidentiality.
• Consistently meet deadlines and maintain accurate constituent records.
• Assist in maintaining NSKS’s reputation for excellence in the community and work to ensure positive relations between donors and NSKS. Understand, believe, and advocate for the mission of the NSKS.
• Other Duties and Responsibilities
• Demonstrate respect and cooperation in all interactions with clients, coworkers, donors, volunteers, vendors, and all others. Share NSKS’s commitment to diversity, equity, and inclusion.
• Adhere to agency policies, procedures, and a professional code of ethics.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept responsibility for aiding in developing positive team relationships.
• Accurately track and report hours worked in a timely fashion using agency provided tools.
• Perform other related duties as assigned by immediate supervisor and/or other management as required.

Education and Experience

• Bachelor’s Degree or equivalent preferred.
• Minimum of two years’ experience working with a fundraising database; experience with Raiser’s Edge required. Experience with and in-depth understanding of Microsoft Office, particularly Outlook, Word, Excel, and Teams. Experience with Blackbaud Merchant Services, Volunteer Hub, and Greater Giving is a plus.

Skills and Abilities

• Exceptional attention to detail, consistency, and accuracy.
• Ability to manage multiple projects simultaneously, to prioritize and trouble shoot, and to meet deadlines during busy periods.
• Strong organizational skills, including ability to make timely decisions and to work independently.
• Competency in writing, spelling, and proofreading.
• Basic knowledge of budgets and reconciliation.
• Ability to communicate effectively with co-workers, donors, agencies, and the general public.
• Ability to work with people of differing socioeconomic and ethnic backgrounds; respect for all individuals, regardless of their circumstances, is required.

Benefits

• Benefits include health insurance, dental insurance, 403B, vacation, sick leave, personal time, and holidays.

Application Process

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position to employment@nsks.org

Shelter Support staff are responsible for maintaining a safe, clean, and well-functioning environment for clients staying at our emergency shelters.
 

Essential Job Functions:

• Provide awake coverage for afternoons and evenings of the emergency shelter.
• Provide a safe, clean, and neat environment for all by ensuring that all rules are followed, client chores are done satisfactorily, and staff areas are cleaned.
• Resolve guest problems according to established procedures.
• Accept emergency referrals, complete intakes, and assign beds according to procedures.
• Maintain accurate and up-to-date client files and records documenting services.
• Statistical data entry and report generation.
• Report any equipment or facility repair needs as soon as possible.
• Maintain general security of building by performing house-checks and phone-checks as scheduled.
• Answer telephone and agency emails. Share information with other staff and clients. Print and post information as needed.
• Complete hourly log entries.
• Procure outside aid for emergencies as necessary.
• Prepare bag lunches and snacks for clients.
• Perform other duties as required.

Other Duties and Responsibilities:

• Attendance is an essential function of the job.
• Understand, believe, and advocate for the mission of the NSKS.
• Maintain strict standards of client confidentiality.
• Adhere to agency policies, procedures, and a professional code of ethics.
• Assist in fostering good public relations of the agency.
• Participate in regular staff meetings, staff training programs, supervisory sessions, and accept the responsibility for aiding in the development of positive team relationships.
• Participate in formalized training that would increase skills.
• Flexibility in work schedule.
• Must maintain up-to-date contact information.
• Use required time and attendance apps.

Education and Experience:

Experience in human services working with people experiencing homelessness, of differing socio-economic and/or ethnic backgrounds, and/or individuals dealing with substance abuse and/or mental health issues.

Knowledge, Skills, and Abilities:

Ability to set limits, enforce rules, diffuse crisis situations, and use good judgment and initiative in problem solving are considered essential in performing the duties of this position. Have the ability to establish and maintain effective working relationships, to communicate, and express ideas effectively. Flexibility and a sense of humor are most beneficial.

Equipment Used:

Household appliances; computers; and other home and office equipment.

Supervisory Responsibility:

None

Working Conditions/Physical Demands:

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes or airborne particles, sharp blades or utensils, blood borne pathogens or other diseases. The noise level in the work environment may be loud. While performing the duties of this job, the employee is regularly required to walk and climb stairs; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk and hear. The employee is frequently required to climb or balance. The employee may be required to life and/or move more than 20 pounds.

The employee is regularly exposed to the public and may be exposed to verbal or physical hostility.

Application Process:

Download application using button below and send completed application to employment@nsks.org or bring to 2 Quincy Street, Nashua, NH 03060